Refund policy

1. Summary

• Your track is declined: full refund, initiated within 15 days.
• You haven't submitted the form yet: you can request a full refund within 14 days of payment.
• No form submitted after 14 days: the order is considered abandoned and is not refunded.
• Form submitted and track accepted: the service has started and is not refundable.

2. Track declined after payment

Every track is reviewed before publication. We may decline a track if its quality does not meet our standard, if its content is inappropriate, or if it does not fit the musical direction of the platform. In that case, you receive a full refund of the amount paid. The refund is initiated within 15 days of our decision, to the payment method used at checkout. Depending on your bank, it may take a few additional business days to appear on your statement.

3. Submission form not completed

After payment, you are redirected to our submission form. We cannot promote a track we have not received, so completing this form is required to start your campaign.

If you have not submitted the form, you may request a full refund within 14 days of your payment by emailing with your payment reference.

If the form has still not been submitted 14 days after payment, the order is considered abandoned by the customer and no refund will be issued.

4. Right of withdrawal

If you are a consumer in the European Union, you have a 14-day right of withdrawal from the date of purchase. By accepting our Terms & Conditions at checkout, you expressly request that the service begins before the end of this period and acknowledge that you lose your right of withdrawal once the service has started, that is, once your submission form has been received and your track accepted.

5. No refund based on results

We do not guarantee a specific number of views, streams, followers or any other result. Once your content has been published, the service is considered delivered and cannot be refunded based on performance.

6. How to request a refund

Email with your artist name, the email used at checkout and your payment reference (shown on your Stripe receipt).

Have this policy reviewed by a legal professional before going live.